Maintenance Plans
Required for all Provider-Hosted services. Autopay via Stripe mandatory.
Maintenance Plus
Standard plan for Core & Growth tiers
- Managed AWS hosting (99.9% uptime SLA)
- SSL certificate management (auto-renewal)
- Security patching & system updates
- 24/7 uptime monitoring with alerts
- Nightly encrypted backups (30-day retention)
- A2P/Dialpad integration health checks
- 10 hours/month rolling updates
- Email support (M-Sat, 9am-8pm ET)
Note: Unused time does NOT roll over. Additional work billed at $185/hour.
Ops Plus
Included in Ops Suite pricing
- Everything in Maintenance Plus
- 20 hours/month total dev time
- Priority support (4-hour response time)
- Monthly operations & performance report
- Quarterly strategic review calls